Responsible Gaming
Our Commitment to Safe Gaming
Gambling Should Be Entertainment
At Aussie Hearts, we believe gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. PayID casino games are games of chance with a house edge—the odds always favour the casino in the long run. Only gamble with money you can afford to lose, and never chase losses.
Age Verification
All players must be at least 18 years of age to use Aussie Hearts. This is a legal requirement in Australia. We take age verification seriously and may request proof of identity to comply with local gaming regulations.
If you are under 18, please do not attempt to open an account or gamble on this site.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Check yourself against these warning signs:
- Chasing losses — Trying to win back money you've lost by gambling more
- Hiding gambling activity — Concealing the amount of time or money spent gambling from family or friends
- Increasing stakes — Needing to bet more money to feel the same excitement
- Neglecting responsibilities — Missing work, school, or family commitments due to gambling
- Financial strain — Borrowing money to gamble, or gambling with money meant for bills or essentials
- Loss of control — Inability to stop or reduce gambling despite wanting to
- Irritability when not gambling — Mood changes or restlessness when trying to cut back
- Using gambling to escape — Gambling to relieve stress, anxiety, or negative emotions
If any of these sound familiar, please reach out for support immediately.
Self-Help Tools & Controls
Aussie Hearts provides tools to help you stay in control of your gaming:
- Deposit Limits — Set a maximum amount you can deposit in a day, week, or month
- Loss Limits — Set a maximum amount you're willing to lose during a session
- Reality Checks — Receive periodic reminders of how long you've been playing and how much you've spent
- Session Time Limits — Automatically end your session after a set period
- Self-Exclusion — Voluntarily exclude yourself from your account for a period you choose (24 hours to several years)
Contact our support team at support@aussiehearts.net to activate any of these tools.
Support & Help Resources
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:
Australia
- Gambling Help Online
www.gamblinghelponline.org.au
Free counselling, self-assessment tools, and information for problem gamblers and their families. Available 24/7. - Lifeline Australia
Phone: 13 11 14 (24 hours)
Crisis support and counselling for anyone in emotional distress. - Beyond Blue
Phone: 1300 224 636 (24 hours)
Support for depression, anxiety, and mental health issues that may accompany problem gambling.
United Kingdom
- GamCare
www.gamcare.org.uk
Free support, counselling, and information for problem gamblers. - GamStop
www.gamstop.co.uk
Self-exclusion scheme for online gambling operators.
Canada
- Responsible Gambling Council
www.responsiblegambling.org
Research, education, and resources for responsible gambling.
United States
- National Council on Problem Gambling
www.ncpgambling.org
Information and helpline: 1-800-GAMBLER (1-800-426-2537)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telefonberatung: 0800 1 372 374 (kostenlos)
Information and counselling for problem gambling.
Take Action Today
If you think you may have a problem with gambling, help is available and recovery is possible. Reach out to one of the support organisations listed above—they are free, confidential, and staffed by trained professionals who understand problem gambling.
You can also contact Aussie Hearts support at support@aussiehearts.net to discuss self-exclusion or deposit limits.
Remember: Seeking help is a sign of strength, not weakness.
Last updated: 2026. Aussie Hearts is committed to promoting responsible gaming in accordance with Australian gambling legislation.